Terms & Conditions

These Terms & Conditions apply to orders placed with Balloons For All Occasions. By confirming and paying for an order, you agree to the terms below.

1. Orders & Bookings

All orders are subject to availability.

We recommend placing your order at least 5 days before your celebration. More notice may be required for bespoke designs, specialist colours, character balloons and larger event installations.

Your booking is not confirmed until we have agreed the details of your order and the required payment has been received.

Please check all booking details carefully, including names, ages, dates, colours, personalisation, delivery address and venue information. We cannot accept responsibility for errors in information supplied or approved by the customer.

A minimum order value of £25 applies.

2. Prices

Prices shown on our website are starting prices unless otherwise stated.

The final price may vary depending on the design, balloon choice, availability, level of personalisation, size of installation, delivery distance and any additional requirements.

Any additional costs will be discussed with you before your booking is confirmed.

Once your order and price have been confirmed, we will not change the agreed price unless you request a change to the order.

3. Payment

Orders under £100 are normally payable in full when booking.

For event bookings of £100 or more, a booking payment may be required to secure your date, with the remaining balance due no later than 7 days before the event.

Your payment terms and due dates will be confirmed when you book.

If payment is not received by the agreed deadline, we reserve the right to cancel the booking. We will contact you where reasonably possible before doing so.

4. Cancellations

We understand that plans sometimes change. If you need to cancel your order, please contact us as soon as possible.

Where work has not yet begun and no costs have been incurred, we will take this into account when calculating any refund due.

Where we have already purchased personalised, specialist or non-reusable materials, started creating your order, or incurred other costs specifically for your booking, these reasonable costs may be deducted from any refund.

Any cancellation deduction will reflect the losses and costs reasonably incurred by Balloons For All Occasions as a result of the cancellation.

Personalised and custom-made goods may not carry the usual right to cancel simply because you have changed your mind.

Nothing in these Terms & Conditions affects your statutory consumer rights.

5. Changes to Your Booking

If you need to change your date, design, colours, personalisation or other booking details, please contact us as soon as possible.

We will always try to accommodate changes, but changes are subject to availability and may result in an additional charge where they increase our costs or require additional work.

Once personalised products have been ordered or created, it may not be possible to change them without additional cost.

6. Balloon Designs & Colours

Every balloon arrangement is individually created by hand.

Photographs shown on our website and social media are examples of our previous work. Your arrangement will be created especially for you and may not be an exact replica.

Balloon colours can also appear slightly different in photographs, on screens and under different lighting conditions.

Where a particular balloon, character, colour or product becomes unavailable, we will contact you where reasonably possible to discuss a suitable alternative.

7. Personalisation

Please ensure that all names, ages, dates and messages supplied to us are correct.

Personalisation will be produced using the information provided or approved by the customer.

We cannot accept responsibility for spelling or information errors supplied or approved by the customer.

8. Delivery

Balloons For All Occasions operates as a delivery-based balloon service.

Free local delivery is available within 5 miles. Delivery outside this area is charged at £1 per additional mile unless otherwise agreed.

The customer is responsible for providing the correct delivery address and ensuring that somebody is available to receive the order at the agreed time.

Please let us know in advance about access restrictions, stairs, parking restrictions, gated entrances or anything else that may affect delivery or installation.

Where additional costs arise because of incorrect information or previously undisclosed access requirements, an additional reasonable charge may apply.

9. Event Installations

For event décor, please ensure that we have suitable access to the venue at the agreed installation time.

The customer is responsible for confirming that the venue allows balloon installations, backdrops and any other equipment booked.

Where our equipment is being collected after an event, it must remain at the venue in the condition in which it was installed until collection.

Please do not dismantle, move or dispose of hired equipment unless agreed with us beforehand.

10. Hired Equipment

Items such as shimmer walls, sail boards, frames, stands and other reusable equipment remain the property of Balloons For All Occasions unless we specifically tell you otherwise.

The customer is responsible for taking reasonable care of hired equipment while it is at their home or venue.

If equipment is lost or damaged beyond reasonable wear and tear while in the customer's care, we may seek the reasonable cost of repair or replacement.

11. Balloon Care

Balloons are delicate products and can be affected by temperature, direct sunlight, wind, sharp objects, rough surfaces and handling.

Once balloons have been delivered in satisfactory condition, we cannot be responsible for subsequent damage caused by environmental conditions, accidental damage, misuse or inappropriate handling.

Where possible, balloons should be kept indoors at a comfortable room temperature and away from direct heat, sunlight and sharp objects.

Float times are estimates rather than guarantees because balloon performance can be affected by the environment and conditions in which they are kept.

If you believe there was a fault with your order when it was delivered, please contact us as soon as reasonably possible so that we can try to resolve the issue.

12. Outdoor Balloons

Outdoor balloon installations are particularly affected by weather conditions.

Heat, cold, rain, wind and direct sunlight can affect the appearance and lifespan of balloons.

Where weather conditions make an installation unsafe or unsuitable, we may need to adapt, relocate or, in exceptional circumstances, cancel the installation. We will discuss the available options with you wherever reasonably possible.

13. Safety

Children should always be supervised around balloons.

Uninflated or broken balloons can present a choking hazard and should be kept away from young children. Broken balloons should be disposed of immediately.

Balloon ribbons, weights, frames and other decorative items should also be kept away from babies and young children where they could present a safety risk.

Please do not release helium balloons outdoors.

14. Problems With Your Order

We take great care when creating every order and want you to be happy with your balloons.

If something is wrong with your order when it arrives, please tell us as soon as reasonably possible and provide photographs where appropriate so that we can investigate.

Where goods or services do not meet the standards required by law, your statutory consumer rights apply.

Nothing in these Terms & Conditions excludes or restricts any rights you have under consumer law.

15. Circumstances Outside Our Control

Occasionally, circumstances outside our reasonable control may affect an order or event, such as severe weather, road closures, venue restrictions or unexpected supply problems.

If this happens, we will contact you as soon as reasonably possible and work with you to find an appropriate solution.

If Balloons For All Occasions has to cancel your booking and cannot provide the agreed goods or services, you will receive an appropriate refund for the part of the order we are unable to provide.

16. Photographs & Social Media

We may photograph our balloon creations for our portfolio, website and social media.

We will not knowingly publish identifiable photographs of customers or children without appropriate permission.

If you would prefer photographs of your balloon arrangement not to be used for promotional purposes, please let us know.

17. Contact

If you have any questions about your booking or these Terms & Conditions, please contact Balloons For All Occasions before placing your order.

Balloons For All Occasions
Designed for celebrations. Delivered to your door.

Last updated: September 2026